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FAQ

Absence arrangement

Please inform us by phone or e-mail 24 hours before the start of class if your child is going to be absent. A make up class will be arrange.

Payment method

Classes will be billed on a monthly basis. The payment must be received on or before the first school day of each month.

We accept FPS, bank transfer, Payme, Alipay and cash payment. 

Students must pay before class fees are due, otherwise the classes will not be scheduled and study progress will be affected.

Refund Policies & Procedures

Refund Procedures:

  1. Our school will inform pupils of the refund arrangement either over the telephone or in writing. For pupils aged below 18, their parents or guardians can proceed with the refund procedures on behalf of the pupils.
  2. Our school will refund pupils in accordance with above policies.
  3. When processing the refund, our school will not take away the original fee receipts. Upon receipt of the refund, pupils or parentws should sign to acknowledge the receipt.
  4. Our school will pay the refund by cheque.
Bad Weather Arrangement
  1. We do not hold classes when Typhoon NO.8 or Black Rain Signal is hoisted.
  2. There will be no makeup classes or refunds for class cancellations due to weather.     
  3. If Typhoon No.8 is hoisted during class, the class will stop immediately.
  4. If Black Rain is hoisted during class, the class will continue until the end of class.
  5. If the signal for the Black Rainstrom or Typhoon No.8 is lowered:
    On 8 am The centre will open at 10 am
    Before 12 noon The centre will open at 2 pm
    After 12 noon  Centre remained closed
  6. Students will not be notified individually of the weather situation. Parents should pay attention to Hong Kong Observatory weather reports.
  7. If class resumes after Typhoon NO.8 or Black Rain has been lowered and students do not come to the class, there will be no makeup classes or refunds.
Does my child need to have any prior Robotics or Coding experience to attend the classes?

No. We welcome all kids – with or without prior experience – to join our programmes and be introduced to the world of Robotics & Coding. Our curriculum is designed to be progressive, such that students with no background experience can join from the introductory levels of each course, and progress their way to intermediate and advanced levels of the courses upon passing an assessment at the end of each level.

What are your operating hours and how do we contact you?

If you would like to visit our centre, you are strongly encouraged to book an appointment before coming down as our centres will only be open during specific class timings. Should you have any enquiries, do not hesitate to reach out to us via WhatsApp (+852 9544 2885) or Wechat (drxacademyhk).

Our office hour is 10am to 6pm on Monday to Saturday. If you contact us after office hour, we will try to get back to you in a timely manner. 

 

More information available at our CONTACT US page.

Where is your centre located?

 

Unit 603-604, 29 Leighton Road, Causeway Bay, Hong Kong

What is the instructor to student ratio?

We strive to maintain a small instructor to student ratio to provide your child with the best learning experience.

  • Age 4 - 10 – 1:4 Instructor to Student Ratio
  • Above Age 10 – 1:4 Instructor to Studnet Ratio

 

How do I know which programme is best for my kid?

We offer trial class for our new students and we will perform a assessment test to find the best programme that suits each student.