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FAQ

Absence arrangement

Please inform us by phone or e-mail 24 hours before the start of class if your child is going to be absent. A make up class will be arrange.

Payment method

Classes will be billed on a monthly basis. The payment must be received on or before the first school day of each month.

We accept FPS, bank transfer, Payme, Alipay and cash payment. 

Students must pay before class fees are due, otherwise the classes will not be scheduled and study progress will be affected.

Refund Policies & Procedures

Refund Procedures:

  1. Our school will inform pupils of the refund arrangement either over the telephone or in writing. For pupils aged below 18, their parents or guardians can proceed with the refund procedures on behalf of the pupils.
  2. Our school will refund pupils in accordance with above policies.
  3. When processing the refund, our school will not take away the original fee receipts. Upon receipt of the refund, pupils or parentws should sign to acknowledge the receipt.
  4. Our school will pay the refund by cheque.
Bad Weather Arrangement
  1. We do not hold classes when Typhoon NO.8 or Black Rain Signal is hoisted.
  2. There will be no makeup classes or refunds for class cancellations due to weather.     
  3. If Typhoon No.8 is hoisted during class, the class will stop immediately.
  4. If Black Rain is hoisted during class, the class will continue until the end of class.
  5. If the signal for the Black Rainstrom or Typhoon No.8 is lowered:
    On 8 am The centre will open at 10 am
    Before 12 noon The centre will open at 2 pm
    After 12 noon  Centre remained closed
  6. Students will not be notified individually of the weather situation. Parents should pay attention to Hong Kong Observatory weather reports.
  7. If class resumes after Typhoon NO.8 or Black Rain has been lowered and students do not come to the class, there will be no makeup classes or refunds.